寝言レコーダー
Negoto Recorder Support
If something is not working, please check the frequently asked questions below first. If that does not help, send us an email.
Contact
Replies may take a few days. When reporting a problem, it helps to include your device model, OS version, and what you were doing when it happened.
Frequently asked questions
No recordings were saved
First check the sensitivity setting. If sensitivity is low, sounds that do not exceed the threshold are not recorded. In a quiet bedroom, raising the sensitivity makes sounds easier to pick up.
Also check that the device is placed where it can pick up sound, such as beside your pillow, and that microphone permission is granted. Sound is muffled if the device is under bedding or a pillow.
Can I turn off the notification shown while recording?
No. Continuing to record after the screen is locked requires a persistent notification by design of the operating system. The notification also serves as a clear sign that recording is in progress.
Where are recordings stored?
Only on your device. They are never sent to an external server. See the Privacy Policy for details.
My recordings disappeared on their own
Recordings are deleted automatically, oldest first, according to the storage limit (nights), storage limit (size), and retention period settings. Protecting a recording individually excludes it from automatic deletion.
I want to delete all my data
You can delete individual recordings and nightly records from within the app. To remove everything, uninstall the app — all data stored on the device is deleted.
Can I transfer my data to a new device?
There is no transfer feature. Recordings and records are stored only on the device by design and are never sent externally. Before switching devices, use "Export records as CSV" in settings and share any recordings you want to keep.
I am concerned about battery usage
Because the microphone is used through the night, battery usage is on the high side. We recommend using the app while charging.
Sleep-talk transcription is not working
This feature is available on iOS only. It also does not work for languages or devices that on-device speech recognition does not support. Recordings that could not be transcribed are kept as audio.
Can Negoto Recorder diagnose snoring problems?
No. Negoto Recorder is not a medical device and is not intended to diagnose or treat sleep apnea or any other condition. It is not a substitute for a diagnosis. If you have health concerns, please consult a medical professional. If you would like to bring your records to an appointment, use "Export records as CSV" in settings.